{"id":660,"date":"2026-04-07T06:28:34","date_gmt":"2026-04-07T06:28:34","guid":{"rendered":"https:\/\/signaturescubakutalombok.com\/?page_id=660"},"modified":"2026-09-16T12:27:10","modified_gmt":"2026-09-16T12:27:10","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/signaturescubakutalombok.com\/?page_id=660","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Cancellations & Refunds | Signature Scuba Group<\/title><!-- [et_pb_line_break_holder] --> <\/p>\n<style><!-- [et_pb_line_break_holder] --> * {<!-- [et_pb_line_break_holder] --> margin: 0;<!-- [et_pb_line_break_holder] --> padding: 0;<!-- [et_pb_line_break_holder] --> box-sizing: border-box;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> body {<!-- [et_pb_line_break_holder] --> background: #f5f2ed;<!-- [et_pb_line_break_holder] --> font-family: 'Inter', system-ui, -apple-system, 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;<!-- [et_pb_line_break_holder] --> line-height: 1.5;<!-- [et_pb_line_break_holder] --> min-height: 100vh;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .full-width-policy {<!-- [et_pb_line_break_holder] --> width: 100%;<!-- [et_pb_line_break_holder] --> background: #f5f2ed;<!-- [et_pb_line_break_holder] --> padding: 3rem 1.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-container {<!-- [et_pb_line_break_holder] --> max-width: 1280px;<!-- [et_pb_line_break_holder] --> margin: 0 auto;<!-- [et_pb_line_break_holder] --> background: #ffffff;<!-- [et_pb_line_break_holder] --> border-radius: 2.5rem;<!-- [et_pb_line_break_holder] --> box-shadow: 0 35px 60px -20px rgba(0, 0, 0, 0.12);<!-- [et_pb_line_break_holder] --> overflow: hidden;<!-- [et_pb_line_break_holder] --> border: 1px solid #e8e0d5;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-header {<!-- [et_pb_line_break_holder] --> background: #faf8f5;<!-- [et_pb_line_break_holder] --> padding: 2.5rem 2rem;<!-- [et_pb_line_break_holder] --> text-align: center;<!-- [et_pb_line_break_holder] --> border-bottom: 3px solid #d4af37;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-header h1 {<!-- [et_pb_line_break_holder] --> font-size: 2.2rem;<!-- [et_pb_line_break_holder] --> font-weight: 800;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.75rem;<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-header h1 .gold {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .brand-badge {<!-- [et_pb_line_break_holder] --> display: inline-block;<!-- [et_pb_line_break_holder] --> background: #d4af37;<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> padding: 0.3rem 1.5rem;<!-- [et_pb_line_break_holder] --> border-radius: 60px;<!-- [et_pb_line_break_holder] --> font-size: 0.7rem;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> letter-spacing: 1px;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.5rem;<!-- [et_pb_line_break_holder] --> text-transform: uppercase;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-header .subhead {<!-- [et_pb_line_break_holder] --> color: #4a453e;<!-- [et_pb_line_break_holder] --> font-size: 0.95rem;<!-- [et_pb_line_break_holder] --> max-width: 750px;<!-- [et_pb_line_break_holder] --> margin: 0 auto;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .location-badges {<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> flex-wrap: wrap;<!-- [et_pb_line_break_holder] --> justify-content: center;<!-- [et_pb_line_break_holder] --> gap: 0.6rem;<!-- [et_pb_line_break_holder] --> margin-top: 0.8rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .location-badges span {<!-- [et_pb_line_break_holder] --> background: #f5f0e8;<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> padding: 0.2rem 1rem;<!-- [et_pb_line_break_holder] --> border-radius: 60px;<!-- [et_pb_line_break_holder] --> font-size: 0.7rem;<!-- [et_pb_line_break_holder] --> font-weight: 600;<!-- [et_pb_line_break_holder] --> border: 1px solid #d4af3760;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-content {<!-- [et_pb_line_break_holder] --> padding: 2rem 2.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-section {<!-- [et_pb_line_break_holder] --> margin-bottom: 1.8rem;<!-- [et_pb_line_break_holder] --> background: #fcfaf7;<!-- [et_pb_line_break_holder] --> border-radius: 1.2rem;<!-- [et_pb_line_break_holder] --> padding: 1.5rem 1.8rem;<!-- [et_pb_line_break_holder] --> border: 1px solid #e8e0d5;<!-- [et_pb_line_break_holder] --> transition: border-color 0.2s, box-shadow 0.2s;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-section:hover {<!-- [et_pb_line_break_holder] --> border-color: #d4af37;<!-- [et_pb_line_break_holder] --> box-shadow: 0 5px 15px -8px rgba(212, 175, 55, 0.15);<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .section-title {<!-- [et_pb_line_break_holder] --> font-size: 1.15rem;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.8rem;<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> align-items: center;<!-- [et_pb_line_break_holder] --> gap: 0.6rem;<!-- [et_pb_line_break_holder] --> border-left: 4px solid #d4af37;<!-- [et_pb_line_break_holder] --> padding-left: 1rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .section-title .num {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-text {<!-- [et_pb_line_break_holder] --> color: #2c2b28;<!-- [et_pb_line_break_holder] --> font-size: 0.92rem;<!-- [et_pb_line_break_holder] --> line-height: 1.7;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-text .highlight {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-list {<!-- [et_pb_line_break_holder] --> list-style: none;<!-- [et_pb_line_break_holder] --> padding-left: 0.5rem;<!-- [et_pb_line_break_holder] --> margin-top: 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-list li {<!-- [et_pb_line_break_holder] --> color: #2c2b28;<!-- [et_pb_line_break_holder] --> font-size: 0.92rem;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.4rem;<!-- [et_pb_line_break_holder] --> padding-left: 1.2rem;<!-- [et_pb_line_break_holder] --> position: relative;<!-- [et_pb_line_break_holder] --> line-height: 1.6;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-list li:before {<!-- [et_pb_line_break_holder] --> content: \"\u25b9\";<!-- [et_pb_line_break_holder] --> position: absolute;<!-- [et_pb_line_break_holder] --> left: 0;<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .refund-grid {<!-- [et_pb_line_break_holder] --> display: grid;<!-- [et_pb_line_break_holder] --> grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));<!-- [et_pb_line_break_holder] --> gap: 1rem;<!-- [et_pb_line_break_holder] --> margin-top: 0.8rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .refund-item {<!-- [et_pb_line_break_holder] --> background: #faf8f5;<!-- [et_pb_line_break_holder] --> border-radius: 1rem;<!-- [et_pb_line_break_holder] --> padding: 1rem 1.2rem;<!-- [et_pb_line_break_holder] --> border: 1px solid #e8e0d5;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .refund-item .status {<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> font-size: 1rem;<!-- [et_pb_line_break_holder] --> display: block;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.2rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .refund-item .status.green { color: #1a7a3a; }<!-- [et_pb_line_break_holder] --> .refund-item .status.yellow { color: #b8860b; }<!-- [et_pb_line_break_holder] --> .refund-item .status.orange { color: #e67e22; }<!-- [et_pb_line_break_holder] --> .refund-item .status.red { color: #b91c1c; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .refund-item .timeline {<!-- [et_pb_line_break_holder] --> font-weight: 600;<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> font-size: 0.85rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .refund-item .amount {<!-- [et_pb_line_break_holder] --> color: #4a453e;<!-- [et_pb_line_break_holder] --> font-size: 0.85rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .step-list {<!-- [et_pb_line_break_holder] --> list-style: none;<!-- [et_pb_line_break_holder] --> padding-left: 0.5rem;<!-- [et_pb_line_break_holder] --> margin-top: 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .step-list li {<!-- [et_pb_line_break_holder] --> color: #2c2b28;<!-- [et_pb_line_break_holder] --> font-size: 0.92rem;<!-- [et_pb_line_break_holder] --> margin-bottom: 0.4rem;<!-- [et_pb_line_break_holder] --> padding-left: 1.8rem;<!-- [et_pb_line_break_holder] --> position: relative;<!-- [et_pb_line_break_holder] --> line-height: 1.6;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .step-list li:before {<!-- [et_pb_line_break_holder] --> content: \"\u25b9\";<!-- [et_pb_line_break_holder] --> position: absolute;<!-- [et_pb_line_break_holder] --> left: 0;<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .special-exception {<!-- [et_pb_line_break_holder] --> background: #fcf8f0;<!-- [et_pb_line_break_holder] --> border-radius: 0.8rem;<!-- [et_pb_line_break_holder] --> padding: 1rem 1.2rem;<!-- [et_pb_line_break_holder] --> border-left: 4px solid #d4af37;<!-- [et_pb_line_break_holder] --> margin-top: 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .special-exception .star {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-card {<!-- [et_pb_line_break_holder] --> background: #fcfaf7;<!-- [et_pb_line_break_holder] --> border-radius: 1.2rem;<!-- [et_pb_line_break_holder] --> padding: 1.5rem 1.8rem;<!-- [et_pb_line_break_holder] --> margin-top: 0.5rem;<!-- [et_pb_line_break_holder] --> border: 1px solid #e8e0d5;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-row {<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> flex-wrap: wrap;<!-- [et_pb_line_break_holder] --> gap: 1.5rem;<!-- [et_pb_line_break_holder] --> margin-top: 1rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-item {<!-- [et_pb_line_break_holder] --> flex: 1;<!-- [et_pb_line_break_holder] --> min-width: 200px;<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> align-items: center;<!-- [et_pb_line_break_holder] --> gap: 0.8rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-icon {<!-- [et_pb_line_break_holder] --> width: 42px;<!-- [et_pb_line_break_holder] --> height: 42px;<!-- [et_pb_line_break_holder] --> background: #f5f0e8;<!-- [et_pb_line_break_holder] --> border-radius: 50%;<!-- [et_pb_line_break_holder] --> display: flex;<!-- [et_pb_line_break_holder] --> align-items: center;<!-- [et_pb_line_break_holder] --> justify-content: center;<!-- [et_pb_line_break_holder] --> font-size: 1.2rem;<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> border: 1px solid #d4af3760;<!-- [et_pb_line_break_holder] --> flex-shrink: 0;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-details {<!-- [et_pb_line_break_holder] --> color: #4a453e;<!-- [et_pb_line_break_holder] --> font-size: 0.85rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-details a {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> text-decoration: none;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-details a:hover {<!-- [et_pb_line_break_holder] --> color: #9e7409;<!-- [et_pb_line_break_holder] --> text-decoration: underline;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .address {<!-- [et_pb_line_break_holder] --> color: #4a453e;<!-- [et_pb_line_break_holder] --> font-size: 0.85rem;<!-- [et_pb_line_break_holder] --> line-height: 1.6;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .address strong {<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .company-name {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-grid {<!-- [et_pb_line_break_holder] --> display: grid;<!-- [et_pb_line_break_holder] --> grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));<!-- [et_pb_line_break_holder] --> gap: 0.8rem;<!-- [et_pb_line_break_holder] --> margin-top: 0.5rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-grid-item {<!-- [et_pb_line_break_holder] --> background: #faf8f5;<!-- [et_pb_line_break_holder] --> border-radius: 0.8rem;<!-- [et_pb_line_break_holder] --> padding: 0.7rem 1rem;<!-- [et_pb_line_break_holder] --> border: 1px solid #e8e0d5;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-grid-item .label {<!-- [et_pb_line_break_holder] --> font-size: 0.7rem;<!-- [et_pb_line_break_holder] --> font-weight: 600;<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> text-transform: uppercase;<!-- [et_pb_line_break_holder] --> letter-spacing: 0.5px;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-grid-item .value {<!-- [et_pb_line_break_holder] --> font-size: 0.85rem;<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-grid-item .value a {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> text-decoration: none;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .contact-grid-item .value a:hover {<!-- [et_pb_line_break_holder] --> text-decoration: underline;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-footer {<!-- [et_pb_line_break_holder] --> background: #faf8f5;<!-- [et_pb_line_break_holder] --> padding: 1.5rem;<!-- [et_pb_line_break_holder] --> text-align: center;<!-- [et_pb_line_break_holder] --> border-top: 1px solid #e8e0d5;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-footer p {<!-- [et_pb_line_break_holder] --> color: #7a7060;<!-- [et_pb_line_break_holder] --> font-size: 0.75rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .policy-footer .gold-text {<!-- [et_pb_line_break_holder] --> color: #b8860b;<!-- [et_pb_line_break_holder] --> font-weight: 600;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .brand-strip {<!-- [et_pb_line_break_holder] --> background: linear-gradient(90deg, #f5f0e8, #d4af37, #f5f0e8);<!-- [et_pb_line_break_holder] --> padding: 0.8rem;<!-- [et_pb_line_break_holder] --> text-align: center;<!-- [et_pb_line_break_holder] --> border-top: 2px solid #b8860b;<!-- [et_pb_line_break_holder] --> border-bottom: 2px solid #b8860b;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .brand-strip p {<!-- [et_pb_line_break_holder] --> color: #1a1a1a;<!-- [et_pb_line_break_holder] --> font-size: 0.9rem;<!-- [et_pb_line_break_holder] --> font-weight: 700;<!-- [et_pb_line_break_holder] --> letter-spacing: 1px;<!-- [et_pb_line_break_holder] --> margin: 0;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> .brand-strip .sub {<!-- [et_pb_line_break_holder] --> color: #4a453e;<!-- [et_pb_line_break_holder] --> font-size: 0.7rem;<!-- [et_pb_line_break_holder] --> margin: 0.2rem 0 0;<!-- [et_pb_line_break_holder] --> letter-spacing: 0.5px;<!-- [et_pb_line_break_holder] --> font-weight: 400;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> @media (max-width: 850px) {<!-- [et_pb_line_break_holder] --> .policy-header h1 {<!-- [et_pb_line_break_holder] --> font-size: 1.6rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .policy-content {<!-- [et_pb_line_break_holder] --> padding: 1.2rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .policy-section {<!-- [et_pb_line_break_holder] --> padding: 1rem 1.2rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .refund-grid {<!-- [et_pb_line_break_holder] --> grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .contact-row {<!-- [et_pb_line_break_holder] --> flex-direction: column;<!-- [et_pb_line_break_holder] --> gap: 0.8rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .contact-grid {<!-- [et_pb_line_break_holder] --> grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> @media (max-width: 480px) {<!-- [et_pb_line_break_holder] --> .full-width-policy {<!-- [et_pb_line_break_holder] --> padding: 1.5rem 0.8rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .policy-header {<!-- [et_pb_line_break_holder] --> padding: 1.5rem 1rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .policy-header h1 {<!-- [et_pb_line_break_holder] --> font-size: 1.3rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .policy-content {<!-- [et_pb_line_break_holder] --> padding: 0.8rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .policy-section {<!-- [et_pb_line_break_holder] --> padding: 0.8rem 1rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> .contact-card {<!-- [et_pb_line_break_holder] --> padding: 1rem;<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> }<!-- [et_pb_line_break_holder] --> <\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"full-width-policy\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-container\"><!-- [et_pb_line_break_holder] --> <!-- HEADER --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-header\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"brand-badge\">\u2728 Signature Scuba Group Lombok<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<h1>Cancellations & Refunds <span class=\"gold\">\u2726<\/span><\/h1>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"subhead\">Fair & Transparent Policy for Diving & Island Experiences<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"location-badges\"><!-- [et_pb_line_break_holder] --> <span>\ud83c\udfdd\ufe0f Gili Gede<\/span><!-- [et_pb_line_break_holder] --> <span>\ud83c\udfdd\ufe0f Gili Trawangan<\/span><!-- [et_pb_line_break_holder] --> <span>\ud83c\udfd9\ufe0f Kuta Lombok<\/span><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- MAIN CONTENT --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-content\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 1. GENERAL INFORMATION --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">1.<\/span> General Information<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">These Cancellation and Refund Policies apply strictly to all bookings, digital transactions, and regional holiday configurations managed across our ecosystem by <span class=\"highlight\">Signature Scuba Singapore Pte. Ltd.<\/span> (the “Company”) in strategic alliance with <span class=\"highlight\">Signature Scuba Group Lombok<\/span> (the “Group”).<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">Our terms ensure total operating transparency while covering fixed logistical overheads, dive boat schedules, and resort space commitments across our physical facilities:<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"policy-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Signature Scuba Gili Trawangam \u2013 Gili Trawangan – www.signaturescubagilitrawangan.com<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Signature Scuba Kuta Lombok \u2013 Kuta Lombok – www.signaturescubakutalombok.com<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Signature Scuba Gili Gede \u2013 Gili Gede – www.signaturescubagiligede.com<\/li>\n<p> <!-- [et_pb_line_break_holder] --> <\/p>\n<li>Thamarind Resort Gili Gede (Official Premium Affiliate Center & Resort Partner) – www.thamarindresortgiligede.com<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Signature Scuba Group Lombok- Gili Gede HQ & Admin Office – www.signaturescubagroup.com<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\" style=\"margin-top: 0.5rem;\">By utilizing these web domains or executing a booking with SIGNATURE SCUBA SINGAPORE PTE. LTD., you explicitly confirm that you have read, understood, and unreservedly accepted these Terms and Conditions.<\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 2. STANDARD INDIVIDUAL BOOKINGS --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">2.<\/span> Standard Individual Bookings Policy<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">This section governs individual day-excursions, daytime diving courses (Open Water, Advanced, Rescue, Divemaster), guided fun dive trips, Discover Scuba Diving (DSD) experiences, spearfishing trips, local transport, and island-hopping services.<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"refund-grid\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"refund-item\"><!-- [et_pb_line_break_holder] --> <span class=\"status green\">\ud83d\udfe2 Free Cancellation<\/span><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"timeline\">Up to 14 days before arrival<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"amount\">\u2192 100% Full Refund<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"refund-item\"><!-- [et_pb_line_break_holder] --> <span class=\"status yellow\">\ud83d\udfe1 Free Cancellation<\/span><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"timeline\">Deposit Only \u2014 Any time before event<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"amount\">\u2192 90% Refund (10% retained)<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"refund-item\"><!-- [et_pb_line_break_holder] --> <span class=\"status orange\">\ud83d\udfe0 Partial Refund<\/span><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"timeline\">14 to 7 days before arrival<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"amount\">\u2192 75% Refund<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"refund-item\"><!-- [et_pb_line_break_holder] --> <span class=\"status red\">\ud83d\udd34 Non-Refundable<\/span><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"timeline\">Within 7 days or No-Show<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"amount\">\u2192 0% Refund (100% charged)<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 3. STANDARD ACCOMMODATION DATE CHANGE --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">3.<\/span> Standard Accommodation Date Change Policy<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">For guests requesting new dates for their room reservations under a standard booking structure:<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"policy-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Modification requests are subject entirely to room availability up to <span class=\"highlight\">14 days<\/span> before your arrival date.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Your diving activities booking remains <span class=\"highlight\">100% valid<\/span> and will be moved to your newly requested dates free of charge, subject to dive boat and guide availability.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>If our resort rooms are not available after making changes, we offer an immediate <span class=\"highlight\">90% refund<\/span> of your room payment portion. You may book another hotel independently and continue your diving activities seamlessly with our dive centers.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 4. PREMIUM DIVE & STAY PACKAGE --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">4.<\/span> Premium “Dive and Stay” Package Policy<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">Because bundled packages combine custom accommodation blocks at Thamarind Resort Gili Gede or partner locations alongside dedicated dive boat spaces, they are bound by highly protective scheduling exceptions:<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"policy-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li>Date-change requests are permitted up to <span class=\"highlight\">7 days<\/span> prior to your scheduled arrival, subject to room availability. If we are able to accommodate your request and rooms are available on your preferred dates, no fees will apply.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li>If we are unable to accommodate your new dates at our resort due to full occupancy, we will assist by recommending alternative properties in our immediate vicinity.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"special-exception\"><!-- [et_pb_line_break_holder] --> <pee style=\"color: #2c2b28; font-size: 0.92rem; line-height: 1.6; margin: 0;\"><!-- [et_pb_line_break_holder] --> <span class=\"star\">\u2b50 Special Exception:<\/span> As a special exception to our standard cancellation policy, if your date change cannot be accommodated due to room unavailability, we will refund <span class=\"highlight\">50%<\/span> of your accommodation fee. This 50% refund applies regardless of when the change request is made, even if submitted well in advance of your arrival date. Please rest assured that any discounts applied to diving activities will remain <span class=\"highlight\">completely valid<\/span> and unaffected by this change.<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 5. SPECIAL GROUP & EVENT BOOKINGS --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">5.<\/span> Special Group & Event Booking Policy<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">Certain bookings\u2014including group reservations (6+ guests), private charters, liveaboard charters, and special events\u2014involve the preparation and allocation of dedicated corporate resources and are classified as non-standard special requests.<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"policy-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Deposit Non-Refundable:<\/strong> The deposit paid for a group booking is <span class=\"highlight\">strictly non-refundable<\/span> under all circumstances, even if the remaining balance is eligible for a refund.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Cancellation Within 30 Days:<\/strong> Group booking cancellations made less than 30 days prior to the arrival date will not be refunded (0% refund).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Date Changes:<\/strong> Group booking changes to preferred event dates are permitted, provided they are requested at least <span class=\"highlight\">2 months<\/span> before the original event date.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Full Payment Cancellations:<\/strong> If full payment has been made, cancellations are only accepted if the request is submitted at least <span class=\"highlight\">2 month<\/span> before the event date.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Refund Amount:<\/strong> For group bookings, once a cancellation request is submitted in accordance with clause (d) above, a refund will be issued for the total amount paid, minus any discounts applied. This applies regardless of how early the cancellation request was made.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 6. ENVIRONMENTAL FACTORS --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">6.<\/span> Environmental Factors & Operator Protections<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"policy-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li><span class=\"highlight\">\ud83c\udf0a Weather \/ Safety Cancellation by Operator:<\/span> If Signature Scuba Group cancels a dive trip or course due to unsafe weather conditions, rough seas, port closures, or any safety-related reason (in Gili Gede, Gili Trawangan, or Kuta Lombok), you will receive a <span class=\"highlight\">100% full refund<\/span> or the option to reschedule without extra charge. Your safety is our top priority.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><span class=\"highlight\">\ud83c\udf0a Force Majeure & Natural Disasters (0% Cash Refund):<\/span> No cash refunds will be issued for cancellations or interruptions caused directly by natural disasters or force majeure events. This includes, but is not limited to, tsunamis, earthquakes, floods, volcanic eruptions, ash cloud flight cancellations, and other similar occurrences.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 7. HOW THE PROCESS WORKS --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">7.<\/span> How the Cancellation & Refund Process Works<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"step-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>STEP 1 (Guest Requests Cancellation):<\/strong> Notify our administrative desk via WhatsApp, email, or in person at any of our physical office hubs (Gili Gede \/ Gili Trawangan \/ Kuta Lombok).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>STEP 2 (Check Timing Matrix):<\/strong> Our team logs the timestamp of the request and counts the calendar days remaining before check-in to define the appropriate refund percentage tier.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>STEP 3 (Apply Correct Charge):<\/strong> Deductions, admin fractions, and payment gateway fees are processed to establish the final net settlement return amount.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>STEP 4 (Process Bank Refund):<\/strong> The refund is initialized via our secure merchant channel back to your original payment card (processed safely through Stripe or Wise rails) within <span class=\"highlight\">seven (7) business days<\/span>.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>STEP 5 (Automated Confirmation Dispatch):<\/strong> A formal electronic confirmation email is dispatched containing an itemized receipt layout.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\" style=\"margin-top: 0.8rem; font-weight: 700; color: #b8860b;\">\ud83d\udce8 The Guest Cancellation Confirmation Email Includes:<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<ul class=\"policy-list\"><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Cancellation Date<\/strong> \u2014 The exact date and time the cancellation request was received and processed.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Original Booking Details<\/strong> \u2014 Booking reference number, guest name, event date, and number of participants.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Refund Amount<\/strong> \u2014 The final amount to be refunded after all applicable deductions.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Charges Applied<\/strong> \u2014 Any cancellation fees, non-refundable deposit amounts, or other deductions clearly itemized.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Payment Method<\/strong> \u2014 The original payment method used for the booking, to which the refund will be issued.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Estimated Refund Timeline<\/strong> \u2014 Expected processing time and when the refund should appear in the guest’s account (typically 5\u201310 business days).<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Policy Reference<\/strong> \u2014 Which cancellation policy clauses were applied to the refund calculation.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<li><strong>Support Contact<\/strong> \u2014 Our contact details in case the guest has further questions or needs assistance.<\/li>\n<p><!-- [et_pb_line_break_holder] --> <\/ul>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 8. FAIR POLICY ASSURANCE --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\" style=\"border-color: #d4af37; background: #fcf8f0;\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">8.<\/span> Fair Policy Assurance Note \u2014 Book With Confidence<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">We understand travel plans can change unexpectedly due to unforeseen circumstances. If you face sudden crises, severe illness, or major travel disruptions, please contact our central Lombok administrative hub immediately.<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">While we must maintain strict commercial rules to cover our logistical asset overheads, our management team will always evaluate genuine emergencies to offer flexible rebooking options or future dive vouchers where boat capacity allows.<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\"><span class=\"highlight\">\u2708\ufe0f\ud83d\udee1\ufe0f Comprehensive personal travel insurance remains highly recommended<\/span> to secure your bookings against flight alterations or medical disruptions.<\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 9. GOVERNING LAW --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-section\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">9.<\/span> Governing Law and Dispute Jurisdiction<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">These Terms and Conditions, all digital transactions, and any credit card chargeback disputes arising in connection with them shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the <span class=\"highlight\">Republic of Singapore<\/span>.<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\">Any legal claims, actions, or disputes arising directly out of your booking services shall be subject to the exclusive jurisdiction and venue of the courts of Singapore to safeguard transactions from arbitrary cross-border friction.<\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- 10. CONTACT INFORMATION --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-card\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"section-title\" style=\"margin-bottom: 0.5rem;\"><!-- [et_pb_line_break_holder] --> <span class=\"num\">\ud83d\udcde<\/span> Contact Information<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <pee class=\"policy-text\" style=\"margin-bottom: 1rem;\">If you have any questions or concerns regarding our Cancellations & Refunds Policy, please contact us:<\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/p>\n<div style=\"background: #faf8f5; border-radius: 1rem; padding: 1rem 1.2rem; margin-bottom: 1rem; border: 1px solid #e8e0d5;\"><!-- [et_pb_line_break_holder] --> <pee style=\"color: #1a1a1a; font-weight: 700; font-size: 0.95rem; margin-bottom: 0.3rem;\"><!-- [et_pb_line_break_holder] --> <span class=\"company-name\">SIGNATURE SCUBA SINGAPORE PTE. LTD.<\/span><!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <pee style=\"color: #4a453e; font-size: 0.85rem; line-height: 1.6;\"><!-- [et_pb_line_break_holder] --> \ud83d\udccd 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051<!-- [et_pb_line_break_holder] --> <\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- WhatsApp Contacts --><!-- [et_pb_line_break_holder] --> <pee style=\"font-weight: 600; color: #1a1a1a; font-size: 0.85rem; margin-bottom: 0.5rem;\">\ud83d\udcf1 WhatsApp<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\uddf8\ud83c\uddec Singapore<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"https:\/\/wa.me\/6588555520\" target=\"_blank\">+65 8851 5520<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\udfdd\ufe0f Gili Gede & Gili Trawangan<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"https:\/\/wa.me\/6281907144441\" target=\"_blank\">+62 819 0714 4441<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\udfd9\ufe0f Kuta Lombok<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"https:\/\/wa.me\/6282313832458\" target=\"_blank\">+62 823 1383 2458<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Email Contacts (FIXED: removed grid-column: span 2) --><!-- [et_pb_line_break_holder] --> <pee style=\"font-weight: 600; color: #1a1a1a; font-size: 0.85rem; margin: 0.8rem 0 0.5rem;\">\u2709\ufe0f Email<\/pee><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\uddf8\ud83c\uddec Singapore<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"mailto:signaturescubasingapore@gmail.com\">signaturescubasingapore@gmail.com<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\udfdd\ufe0f Gili Trawangan<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"mailto:signaturescubatrawangan@gmail.com\">signaturescubatrawangan@gmail.com<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\udfdd\ufe0f Gili Gede<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"mailto:signaturescubagede@gmail.com\">signaturescubagede@gmail.com<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83c\udfd9\ufe0f Kuta Lombok<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"mailto:signaturescubakuta@gmail.com\">signaturescubakuta@gmail.com<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-grid-item\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"label\">\ud83d\udce7 General Inquiries<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"value\"><a href=\"mailto:signaturescubagroup@gmail.com\">signaturescubagroup@gmail.com<\/a><\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- Lombok Office --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-item\" style=\"margin-top: 1rem;\"><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"contact-icon\">\ud83d\udccd<\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"address\"><!-- [et_pb_line_break_holder] --> <strong>Lombok Office:<\/strong> Dusun Tanjungan, Desa Gili Gede Indah, Kecamatan Sekotong, Lombok Barat, NTB, Indonesia<!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] --> <strong>Dive Centers:<\/strong> Gili Trawangan | Kuta Lombok | Sekotong<!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- BRAND STRIP --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"brand-strip\"><!-- [et_pb_line_break_holder] --> <pee>\u2728 SIGNATURE SCUBA GROUP \u2014 Gili Gede \u00b7 Gili Trawangan \u00b7 Kuta Lombok \u2728<\/pee><!-- [et_pb_line_break_holder] --> <pee class=\"sub\">Fair & Transparent Policy for Diving & Island Experiences<\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <!-- FOOTER --><!-- [et_pb_line_break_holder] --> <\/p>\n<div class=\"policy-footer\"><!-- [et_pb_line_break_holder] --> <pee>\u00a9 2026 <span class=\"gold-text\">Signature Scuba Group<\/span> \u2013 All rights reserved.<!\u2013- [et_pb_br_holder] -\u2013>Book with confidence, dive with peace of mind.<\/pee><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --> <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-660","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation Policy - The Best Dive Center at Kuta Lombok<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/signaturescubakutalombok.com\/?page_id=660\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation Policy - The Best Dive Center at Kuta Lombok\" \/>\n<meta property=\"og:url\" content=\"https:\/\/signaturescubakutalombok.com\/?page_id=660\" \/>\n<meta property=\"og:site_name\" content=\"The Best Dive Center at Kuta Lombok\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-16T12:27:10+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/?page_id=660\",\"url\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/?page_id=660\",\"name\":\"Cancellation Policy - The Best Dive Center at Kuta Lombok\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/#website\"},\"datePublished\":\"2026-04-07T06:28:34+00:00\",\"dateModified\":\"2026-09-16T12:27:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/?page_id=660#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/signaturescubakutalombok.com\\\/?page_id=660\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/?page_id=660#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cancellation Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/#website\",\"url\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/\",\"name\":\"The Best Dive Center at Kuta Lombok\",\"description\":\"Signature Scuba Group Lombok\",\"publisher\":{\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/#organization\",\"name\":\"The Best Dive Center at Kuta Lombok\",\"url\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Untitled-design-1.png\",\"contentUrl\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Untitled-design-1.png\",\"width\":700,\"height\":700,\"caption\":\"The Best Dive Center at Kuta Lombok\"},\"image\":{\"@id\":\"https:\\\/\\\/signaturescubakutalombok.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.instagram.com\\\/signaturescubakutalombok\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@Signaturescubakuta\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cancellation Policy - The Best Dive Center at Kuta Lombok","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/signaturescubakutalombok.com\/?page_id=660","og_locale":"en_US","og_type":"article","og_title":"Cancellation Policy - The Best Dive Center at Kuta Lombok","og_url":"https:\/\/signaturescubakutalombok.com\/?page_id=660","og_site_name":"The Best Dive Center at Kuta Lombok","article_modified_time":"2026-09-16T12:27:10+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/signaturescubakutalombok.com\/?page_id=660","url":"https:\/\/signaturescubakutalombok.com\/?page_id=660","name":"Cancellation Policy - The Best Dive Center at Kuta Lombok","isPartOf":{"@id":"https:\/\/signaturescubakutalombok.com\/#website"},"datePublished":"2026-04-07T06:28:34+00:00","dateModified":"2026-09-16T12:27:10+00:00","breadcrumb":{"@id":"https:\/\/signaturescubakutalombok.com\/?page_id=660#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/signaturescubakutalombok.com\/?page_id=660"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/signaturescubakutalombok.com\/?page_id=660#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/signaturescubakutalombok.com\/"},{"@type":"ListItem","position":2,"name":"Cancellation Policy"}]},{"@type":"WebSite","@id":"https:\/\/signaturescubakutalombok.com\/#website","url":"https:\/\/signaturescubakutalombok.com\/","name":"The Best Dive Center at Kuta Lombok","description":"Signature Scuba Group Lombok","publisher":{"@id":"https:\/\/signaturescubakutalombok.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/signaturescubakutalombok.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/signaturescubakutalombok.com\/#organization","name":"The Best Dive Center at Kuta Lombok","url":"https:\/\/signaturescubakutalombok.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/signaturescubakutalombok.com\/#\/schema\/logo\/image\/","url":"https:\/\/signaturescubakutalombok.com\/wp-content\/uploads\/2026\/04\/Untitled-design-1.png","contentUrl":"https:\/\/signaturescubakutalombok.com\/wp-content\/uploads\/2026\/04\/Untitled-design-1.png","width":700,"height":700,"caption":"The Best Dive Center at Kuta Lombok"},"image":{"@id":"https:\/\/signaturescubakutalombok.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/signaturescubakutalombok\/","https:\/\/www.youtube.com\/@Signaturescubakuta"]}]}},"_links":{"self":[{"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=\/wp\/v2\/pages\/660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=660"}],"version-history":[{"count":5,"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=\/wp\/v2\/pages\/660\/revisions"}],"predecessor-version":[{"id":1633,"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=\/wp\/v2\/pages\/660\/revisions\/1633"}],"wp:attachment":[{"href":"https:\/\/signaturescubakutalombok.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}