Terms & Conditions ✦

These Terms and Conditions apply strictly to all bookings, digital transactions, and maritime services processed through this Website or any of the four (4) authorized digital web domains owned and operated by SIGNATURE SCUBA SINGAPORE PTE. LTD. (the "Company") in strategic alliance with SIGNATURE SCUBA GROUP LOMBOK (the "Group").

All physical on-site diving activities, resort accommodations, equipment rentals, and local logistics within Indonesia are executed directly through the Group's regional operations, partly owned facilities, and designated premium partner networks, consisting of:

• Signature Scuba Gili Trawangam – Gili Trawangan - www.signaturescubagilitrawangan.com
• Signature Scuba Kuta Lombok – Kuta Lombok - www.signaturescubakutalombok.com
• Signature Scuba Gili Gede – Gili Gede - www.signaturescubagiligede.com
• Thamarind Resort Gili Gede (Official Premium Affiliate Center & Resort Partner) - www.thamarindresortgiligede.com
• Signature Scuba Group Lombok- Gili Gede HQ & Admin Office - www.signaturescubagroup.com

By utilizing these web domains or executing a booking with SIGNATURE SCUBA SINGAPORE PTE. LTD., you explicitly confirm that you have read, understood, and unreservedly accepted these Terms and Conditions.

• Local Legal Compliance: While booking transactions and merchant processing are handled in Singapore, all guests explicitly acknowledge that physical activities on the water, land transfers, and resort lodging take place in Indonesia and are subject to the local ordinances of West Nusa Tenggara and the federal laws of the Republic of Indonesia.
• Age Limits: You must be at least 18 years of age to legally execute a booking. Minors require written parental or legal guardian consent and must be supervised on-site in accordance with Indonesian maritime safety rules.
• Accurate Information: You agree to provide accurate, current, and complete personal information, including legal names, contact data, medical declarations, and valid billing profiles.

• Authorized Merchant of Record: All online transactions, credit/debit card capturing, and multi-currency processing are managed via Stripe Singapore, with SIGNATURE SCUBA SINGAPORE PTE. LTD. acting as the sole, authorized Merchant of Record across all four websites.
• Currency Architecture: Base prices may be displayed on our websites in Indonesian Rupiah (IDR), Singapore Dollars (SGD), or United States Dollars (USD) for convenience. Clearings and cross-border disbursements are settled via our Wise Business multi-currency accounts.
• Cardholder Fee Disclaimer: The Company and Group are not liable for, and will not reimburse, any foreign exchange variance, conversion margins, or cross-border transaction fees levied by your local card-issuing bank.

PART A: Standard Individual Bookings

Applies to standard diving courses, fun dives, DSD experiences, and island trips across Gili Gede, Gili Trawangan, and Kuta Lombok.

Deposit Refund: Guests who cancel their booking and request a refund of their deposit at any time before the event begins will receive a 90% refund of their deposit. The remaining 10% is permanently retained to cover non-refundable Stripe card processing gateway fees and administrative account setups.

PART B: Special Group & Event Bookings

Applies strictly to advanced custom requests, group reservations of 6+ guests, liveaboard charters, and special events.

• Deposit Non-Refundable: The deposit paid for a group booking is strictly non-refundable under all circumstances.
• Cancellation Within 7 Days: Group booking cancellations made less than 7 days prior to the arrival date are 100% non-refundable (0% refund).
• Group Date Changes: Changes to preferred event dates are permitted, provided they are requested in writing at least two (2) months prior to the original event date.
• Full Payment Cancellations: If full payment has been made, cancellations are only accepted if the request is submitted at least one (1) month before the event date.

PART C: Weather, Environment & Local Disruptions

• Weather / Safety Cancellation by Operator: If Signature Scuba Group cancels a dive trip or training course due to unsafe weather conditions, rough seas, port closures, or any safety-related reason, the guest will receive a 100% full refund or the option to reschedule without extra charge. Your safety is our top priority.
• Force Majeure & Natural Disasters: No cash refunds will be issued for cancellations caused directly by natural disasters or force majeure events. This includes tsunamis, earthquakes, floods, volcanic eruptions, and ash cloud flight cancellations.

PART D: How the Cancellation Process Works

• STEP 1: Guest Requests Cancellation via WhatsApp, email, or in person at any of our physical office hubs (Gili Gede / Gili Trawangan / Kuta Lombok).
• STEP 2: The timing of the request is audited to define the correct refund percentage tier.
• STEP 3: Deductions are calculated and the final refund amount is confirmed to the guest.
• STEP 4: Refunds are processed through the Stripe/Wise gateway back to the original payment method within seven (7) business days.
• STEP 5: A formal confirmation email is dispatched containing an itemized receipt layout.

Standard Room Accommodation Date Changes

• Date-change requests must be submitted at least 14 days prior to arrival and are subject entirely to room availability.
• Dive Booking Validity: 100% of your diving activity booking remains completely valid.
• Unavailability Protection: If our rooms are not available after making changes, we offer a 90% refund of your room payment portion. You may book another hotel independently and continue your diving activities seamlessly with our crews.

Premium "Dive & Stay" Package Date Changes

• Date-change requests for combined resort and fundive packages are permitted up to seven (7) days prior to your scheduled arrival, subject to room availability. If rooms are available on your preferred dates, no change fees apply.
• Special Package Exception: If your date change request cannot be accommodated due to room unavailability, we will assist by recommending alternative properties in our immediate vicinity.
• Accommodation Component Refund: If the change cannot be accommodated due to room unavailability, we will refund 50% of your accommodation fee component. All discounts applied to your diving activities remain 100% valid.

• All participants must complete a medical declaration form prior to diving at our facilities. Certain medical conditions require a licensed physician's written approval.
• Participants must be able to swim and be comfortable in deep water.
• Certified divers must present a valid physical or digital certification card (PADI, SSI, or equivalent).
• The Company, Group, and affiliate on-site management teams reserve the absolute right to refuse participation if safety standards cannot be met, with applicable refunds calculated according to our cancellation matrix.
• Alcohol consumption before or during active diving activities is strictly prohibited by local maritime regulations.

By using our services, you agree that:

• All information provided (including medical history) is completely accurate and complete.
• You will strictly comply with all safety instructions provided by our dive instructors and maritime guides.
• You will arrive on time for your scheduled dive briefing and boat departure at our designated beach hubs. Late arrivals may result in missed dives without option for refund.
• Mandatory Insurance: You are entirely responsible for securing your own active personal travel insurance. Specialized scuba diving insurance (e.g., DAN - Divers Alert Network) that covers hyperbaric chamber treatments and regional maritime medical evacuations is highly recommended.

• Participation in scuba diving and related activities involves inherent risks including but not limited to decompression sickness, marine life encounters, and environmental hazards.
• SIGNATURE SCUBA SINGAPORE PTE. LTD., Signature Scuba Group Lombok, Thamarind Resort Gili Gede, their directors, and their affiliate properties shall not be held liable for: personal injury, loss, or damage resulting from failure to follow safety instructions; loss or damage to personal belongings; or service disruptions due to weather, port closures, or other unforeseen circumstances.
• Guests are solely responsible for paying local marine park conservation taxes and zoning entry fees required under Indonesian Environmental Law.

We are committed to protecting your privacy. By using our Website and making a booking, you consent to the collection and secure processing of your personal and billing data as outlined in our Privacy Policy and in accordance with the Singapore Personal Data Protection Act (PDPA).

Your information will only be used for booking transactions via Stripe, medical safety, dive certification validation, and operational logistics. Medical information is kept strictly confidential.

These Terms and Conditions, all digital transactions, and any credit card chargeback disputes arising in connection with them shall be governed by, interpreted, and construed exclusively in accordance with the substantive laws of the Republic of Singapore.

Any legal claims, actions, or disputes arising directly out of your booking services shall be subject to the exclusive jurisdiction and venue of the courts of Singapore.